Username & Password Help

Dovetail provides many services that may require authentication and therefore require a username and password to gain access to these services. 

What username is for me?

The following outlines many of the common user accounts you may have at Dovetail and helpful links on how to manage them. 

• Network Users
• Email Accounts
• dovetailinternet.com Site Accounts
• Network Assessment Subscribers

Network Users -- also called Active Directory (AD) or NT Username:

Gain access to web administration areas (such as RateDisplay) Hit report access (such as yourdomain\hits); FTP access How do I get one?  When you purchase a new website hosting package a primary WWW user will be assigned and communicated to the Administrative contact noted at sign up.  To request additional accounts contact Customer Service. How do I change the password?  Log in to www.dovetailinternet.com/changepassword with your old password and then complete the form to assign a new one. How do I request an Audit report of my www Network Users?  Contact Customer Service and request a summary of www network users report - please specify which site if you have more than one.

Email Accounts:

Access to POP3 email accounts to receive email. Webmail access. How do I get one?  When you Purchase a new website hosting package one of the email accounts is setup to have administration rights to add/remove/update email accounts for the primary domain the hosting package is for. How do I change my password?  Log on to web based email portal http://webmail.dovetailinternet.com/ and go to account options to change your password. Hint: remember to update your email client (e.g. Outlook) settings if you change your password. Hint to Administrators:  Each domain has an administrator account that allows you to add/remove/change mailboxes for that domain.  Go to the web based email ADMIN portal http://mailadmin.dovetailinternet.com/ to and log on using the admin user/password - contact Dovetail Customer Service if you do not have an admin user.

dovetailinternet.com Site Accounts -- also called novo User:

http://www.dovetailinternet.com/ has certain pages that require a site access account to be established before viewing or downloading. How do I get one?  Register online at www.dovetailinternet.com/default.asp?LINKNAME=REGISTERUSER Wait for Customer Service to review, approve and assign your new novo user to the appropriate groups, then log back in to the DovetailInternet.com site. How do I change the password?  If you forget your password when you go to log in you can have the password emailed to you by clicking on the "forgot password?" link.

Network Assessment Subscribers -- uses dovetailinternet.com Site Accounts:

What does it do?  Network Assessment subscribers may also gain access to the Assessment Report area of http://www.dovetailinternet.com/  using their Dovetailinternet.com Site Account. Hint: Additional approval must be granted by a Dovetail Customer Service Representative to the Dovetailinternet.com Site account after you register and before you will be able to get in. How do I get one?  Obtain a Dovetailinternet.com Site Account and then Complete the Network Assessment Subscription online form at http://www.dovetailinternet.com/subscription

Might I be locked out? 
Network users have a multiple failed attemps and you're out policy.  You may be locked out if (a) you are trying to gain access to a page that uses a Network user; (b) the login screen is a gray pop up box; (c) it just keeps asking for a username and password; (d) you do not receive a page not found or SSL required error message.

What to do...either log into myDovetail.net using the primary Administration user and request a Unlock User or Call Dovetail Customer Service.

Authorized Contacts Only:  Please note we will require that the person requesting the unlock must be on file as an Authorized Contact.  To update your contacts please complete the Authorized Contact Form and fax it to 508-845-6447.

I need more Help!
Please contact Dovetail Customer service either by email at customerservice@dovetailinternet.com or by phone 866-845-6465 (USA) or 011-1-508-845-6465 (internationally).